Service Request Ticket - # 85606

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2024 04:43 PM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Dec 06, 2024 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Dec 06, 2024 09:43 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 06, 2024 09:43 AM 
****This is an outgoing email****
Hi Benjamin,

Description: Wrong time display MONDAY DEC 2nd 1PM

After some attempts to confirm if this was fixed or not, we are going to close the ticket for the time being and can always reopen it if it is still problematic for you in the future.

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 05, 2024 04:00 PM 
****This is an outgoing email****
Hi Benjamin,

Description: Wrong time display MONDAY DEC 2nd 1PM

We were wondering if any of the previous recommendations have helped alleviate the time issue on your computer.

-Jack Martinis, UCS Tech.
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David Kunz Dec 03, 2024 10:48 AM 
Hi Ben,

Just checking back in to see if that resolved your 
time issues?
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David Kunz Dec 02, 2024 12:52 PM 
I emailed Ben with some troubleshooting steps
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Dyllan Coons Nov 27, 2024 02:00 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Mary Dycus Nov 25, 2024 04:44 PM 
He would like to schedule a zoom or for someone to 
come by Monday December 2nd at 1pm.
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Mary Dycus Nov 25, 2024 04:43 PM 
Benjamin called this afternoon stating that his 
device was displaying the wrong time but the right 
time zone. He said that the time displayed is the 
time that was last recorded when he closed his 
device. He did say that this has been a 
reoccurring issue and that he has been 
experiencing it for around 6 months.
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