Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	Nov 26, 2024 10:00 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200481 (opens in a new window)	Bldg/Room	BELL 313
	Service Tag	20PBQ73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	20PBQ73	Location	Karen (Bednarowski) Scott
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	CC:48:3A:6E:74:CE
	Wireless NIC	3C:9C:0F:37:3A:F7

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Dec 04, 2024 12:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
David Kunz	Dec 04, 2024 12:26 PM	Fixed this today	Add Attachment
David Kunz	Nov 27, 2024 02:42 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
David Kunz	Nov 27, 2024 02:42 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Nov 26, 2024 12:06 PM	Hi Karen, The Adobe install is in programs for everyone. It was updated earlier which is why you might not have seen it. You will need to extract the folder. Inside there are several adobe folders and a build folder. Inside the build folder is the setup.exe you will need to run.	Add Attachment
Mary Dycus	Nov 26, 2024 10:01 AM	She is located in Bellamy Hall room 313	Add Attachment
Mary Dycus	Nov 26, 2024 10:01 AM	She is leaving around noon today and will not be available until next Monday.	Add Attachment
Mary Dycus	Nov 26, 2024 10:00 AM	The user followed all the steps given. However she was not able to see the Adobe app within her list of programs section. She was wondering if someone could come out and assist her or schedule a zoom call.	Add Attachment