Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Amy	Date	Nov 26, 2024 11:44 AM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210787 (opens in a new window)	Bldg/Room	WEL 206
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TI	Location	Amy Clark
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:87:2D
	Wireless NIC	D4:54:8B:AB:62:C9

TECHS	Submitted by	Brady Parksion	Contact	bparksion23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Dec 05, 2024 12:54 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Dec 05, 2024 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Dec 05, 2024 12:54 PM	This has been resolved	Add Attachment
Mary Dycus	Dec 04, 2024 12:58 PM	Would like to know if a tech is available and can help them this afternoon.	Add Attachment
Brady Parksion	Dec 04, 2024 11:41 AM	Laptop is done, waiting from response form Amy. Placing in box 12	Add Attachment
Ian Cooper	Dec 03, 2024 01:39 PM	We took John to reinstall creative cloud. Unable to install creative cloud at that time. Got error "no permission to access path". We took possession of the device. Got her desktop folders off of device. Computer is going on imaging desk to be re-imaged. WOU#20210787.	Add Attachment
Jack Martinis	Dec 03, 2024 01:06 PM	loaner has vpn and pl sql on it now	Add Attachment
Jack Martinis	Dec 03, 2024 01:06 PM	20210570 as a loaner for this	Add Attachment
Tony Benedetti White	Nov 26, 2024 02:22 PM	10:30 am on Tuesday December 3rd	Add Attachment
Brady Parksion	Nov 26, 2024 11:44 AM	Uninstalled acrobat, wont failing to install creative cloud. Tried installing creative cloud by itself and with acrobat, but still didn’t work.	Add Attachment