Service Request Ticket - # 85620

Service Request Information

CONTACT Name Morgan, Becka   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2024 09:33 AM
Department Computer Science Division Phone 88964
Location Email morganb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211234[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag FWY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. FWY5FL3 Location Melissa Eddings

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software PowerFaids v 28.0 installed

Wired NIC 00:BE:43:2C:C2:9A


Wireless NIC 60:A5:E2:8A:58:68

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Nov 27, 2024 02:25 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Nov 27, 2024 02:25 PM 
I set up Melissa's new computer in her office with a 
dock, keyboard and mouse. There were already 2 
monitors with cables that I left for her.
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David Kunz Nov 27, 2024 10:15 AM 
Task reassigned to David Kunz.
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David Kunz Nov 27, 2024 10:15 AM 
Attempted to deliver laptop and dock 20200057[Edit Inv] but 
Melissa was not in her office. I sent her a Gchat 
message
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David Kunz Nov 27, 2024 10:07 AM 
Setting up W20211234 for Melissa
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Nathan Sauer Nov 27, 2024 09:33 AM 
There are already two monitors on her desk, so 
confirm if these will work for her and if she also 
needs a dock. Use a GFA pool laptop for the setup.
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