Service Request Ticket - # 85623

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2024 11:17 AM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160963[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 15C4LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15C4LH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0A:13


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

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Entered by Date Memo
Tony Benedetti White Dec 04, 2024 12:57 PM
Status changed from (2.5) Needs Scheduling to (5) Completed
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Tony Benedetti White Dec 04, 2024 12:57 PM
Installed sentinel one and removed sophos 
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Tony Benedetti White Dec 03, 2024 01:50 PM
Does not have sentinel one, still has 
sophos
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Tony Benedetti White Nov 27, 2024 02:02 PM
****This is an email from Stephen****
Yes, 1 pm on Tuesday (Dec 3) is great.  I'll be at 
my office in the Natural Science Division.

Happy Thanksgiving break.

SScheck
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Tony Benedetti White Nov 27, 2024 12:49 PM
****This is an outgoing email****
Hi Stephen,

We were just following up with you regarding a 
service request that we have for you.  (#85623)

Description: Adobe Install Issues 

My name is Tony and I'll be assisting you next week 
on Tuesday the 3rd, can we plan to meet at 1? Where 
would you like to meet?

Thanks,
Tony Benedetti White
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David Kunz Nov 27, 2024 12:42 PM
Task reassigned to Tony Benedetti White.
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Sam Sevugan Nov 27, 2024 11:18 AM
Status changed from (1) Pending to (2.5) Needs Scheduling
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Sam Sevugan Nov 27, 2024 11:18 AM
****This is an email****
Hi,

Anytime Tuesday (Dec 3) between 10 and 3:30...or 
Wed (Dec 4) between 9 and 1.

Steve S
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Sam Sevugan Nov 27, 2024 11:18 AM
****This is an email****
Good Morning Stephen, 

I can definitely create a service request ticket 
to have our tech stop by and assist when they are 
available! What does your availability look like 
next week so that I may note your times in your 
ticket. 

Best,
Sam 
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Sam Sevugan Nov 27, 2024 11:18 AM
****This is an email****
Hi,

I came over with my laptop and UCS 
uninstalled/installed Adobe as well as the new 
security software....it turned out to be more 
complex than I would ever had been able to do on 
my own.  Thus, I'd like to request a service visit 
to my office NS 221 to do the same to my old 
desktop device with the same problem.  

I'm here until 5 if a tech is available today, 
otherwise I'd like to schedule something next 
week.  I do a lot of pdf reading on the desktop so 
do need the Adobe updated.

Thanks,

Steve Scheck
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Sam Sevugan Nov 27, 2024 11:17 AM
****This is an email****
Hello,

Could you try uninstalling then reinstalling 
through the portal?

Best,
Cadance
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Sam Sevugan Nov 27, 2024 11:17 AM
****This is an email****
Hi,

I've been getting this message intermittently, but 
with increasing frequency.  How do I update/verify 
my Adobe license on WOU equipment?  This is 
happening on my WOU laptop and WOU desktop.  When 
this has happened in the past, I'd just left click 
on the Windows applications icon and click on 
Adobe, then everything would work.  But not 
anymore; hence, this inquiry.  I can open a pdf 
such as one I've created in Word or 
PowerPoint...but after about 10 seconds, Adobe 
shuts it down.

Any advice is appreciated.
SScheck

image.png
--
Stephen Scheck, Ph.D.
Professor of Biology & Department Head
Faculty Senate President, 2022-2025
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image (23).png