Service Request Ticket - # 85635

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2024 01:00 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171060[Edit Inv] (opens in a new window) Bldg/Room SSC 110
Service Tag CSCCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSCCRP2 Location Resource Area PC

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:A8:A1

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Dec 02, 2024 01:27 PM 
I installed a new cmos battery and changed bios 
settings. Working again.
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David Kunz Dec 02, 2024 01:27 PM 
I installed a new cmos battery and changed bios 
settings. Working again.
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David Kunz Dec 02, 2024 01:27 PM 
Status changed from (1) Pending to (5) Completed
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Kyla Aitaro Dec 02, 2024 01:03 PM 
computer was showing a blue screen with message:
PC DID NOT RESTART CORRECTLY.

Alexis restarted the computer and now it is 
displaying an error message "inaccessible boot." 

They think that the computer probably got messed 
up by the multiple power outages over the weekend.
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