Status changed from (1) Pending to (5) Completed

For dell PC:

First ran the acrobat uninstaller, then rebooted when prompted. 

Then, ran creative cloud cleaner, did the option for all products = gone, and rebooted.

Then, I noticed sophos endpoint was still on this computer, so I ran the removal tool and uninstalled it successfully, rebooted.

Restarting now and attempting to put our current copy of creative cloud on there.

Task reassigned to Jack Martinis.

Contact changed from Ashley Paul to Paula Verdegaal-Taylor.

****This is an OUTGOING email****

Good afternoon Paula,

We have had some users experience the same issue. 
We've found that uninstalling Adobe programs and 
reinstalling using the link in the portal located 
in "Programs for Everyone" has helped. Using the 
Adobe CC cleaner which I linked down below will 
help fully uninstall the remnants of Adobe which 
can sometimes cause issues. We are hoping that 
uninstalling (fully) and reinstalling Adobe from 
the portal will give you access again to the 
supported version of Adobe.

To uninstall Adobe please visit this link for 
instructions: https://helpx.adobe.com/creative-
cloud/kb/cc-cleaner-tool-installation-
problems.html

To install Adobe visit the "Programs for everyone" 
section of your portal homepage.

Here is also a step by step for this process: 

1. Use add/remove programs and uninstall Adobe 
Acrobat
2. Next remove the creative cloud as well.
3. Then run the AcroCleaner tool.
4. On all the Acro cleaner prompts, select y for 
yes and always say all when it asks what to clean.
5. Restart the computer once completed
6. Now log in to portal and reinstall Adobe 
https://www2.wou.edu/nora/ellism.adobe3
7. Update Acrobat from Menu>Help>Check for updates
8. Log in to the creative cloud and redownload any 
apps you need.

Let me know if this works for you. 

Best,
Mary