Service Request Ticket

Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Dec 04, 2024 12:40 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181049 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	886PDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886PDW2	Location	Loaner shelf - imaged
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:AA

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Dec 04, 2024 04:59 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Dec 04, 2024 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Dec 04, 2024 04:58 PM	I resolved this today. Also removed sophos and added sentinel one	Add Attachment
Mary Dycus	Dec 04, 2024 03:23 PM	Isidore reached back out this afternoon and ask if you were available to come now and assistance him.	Add Attachment
David Kunz	Dec 04, 2024 01:36 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
David Kunz	Dec 04, 2024 01:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
David Kunz	Dec 04, 2024 01:34 PM	Hi Isidore, I can help with your adobe issues but I need access to your computer for about a half an hour. Will sometime today work for you? Thanks, David	Add Attachment
Mary Dycus	Dec 04, 2024 12:40 PM	User called wanting assistance with Adobe as he was getting the prompt for updating. Wants to know if a tech can come out there today to help assist him with the uninstalling and reinstalling process.	Add Attachment