Service Request Ticket - # 85667

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2024 04:25 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210778[Edit Inv] (opens in a new window) Bldg/Room WUC 210I
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700WR Location Chelsee Blatner

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BF:79


Wireless NIC D4:54:8B:C0:98:83

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Dec 12, 2024 10:36 AM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Dec 12, 2024 10:36 AM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Dec 12, 2024 10:36 AM 
Adobe acrobat issues have been resolved.
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Dyllan Coons Dec 06, 2024 08:36 AM 
Status changed from (2.5) Needs Scheduling to (2) Scheduled
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Dyllan Coons Dec 06, 2024 08:36 AM 
Chelsee said she is busy and to just come by on 
either time:

Dec 12th at 10am
Dec 13th at 8:30am to 12pm.
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Jack Martinis Dec 05, 2024 03:57 PM 
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding service request #85667

Description: Adobe upgrade help

Is there a good time tomorrow or next week to take care of this for you?

-Jack Martinis, UCS Tech.
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Public
Mary Dycus Dec 04, 2024 04:36 PM 
****This is an email****
Hi Mary,

Thank you! 20210778[Edit Inv]

Chelsee
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Mary Dycus Dec 04, 2024 04:27 PM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Mary Dycus Dec 04, 2024 04:25 PM 
Greetings,

I need Adobe upgraded on my laptop in order to 
edit pdf's, turn pages, etc. Can I schedule a time 
for a UCS tech to come out and do this?

I was hoping for Dec 12th at 10am or Dec 13th 
between 830am and 12pm.

Would that be possible? 

Chelsee

--
Chelsee Blatner, M.S.                                             
Director, Student Engagement
Western Oregon University
blatnerc@wou.edu
(503) 838-8647
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