Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 05, 2024 11:42 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211247 (opens in a new window)	Bldg/Room	TODD 238
	Service Tag	2YY5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	2YY5FL3	Location	Elena Jaurez - Departure
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:C3:12
	Wireless NIC	60:A5:E2:8D:5E:D7

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Ian Cooper	Feb 21, 2025 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Feb 21, 2025 11:40 AM	In box 22.	Add Attachment
Dyllan Coons	Jan 10, 2025 02:30 PM	Task reassigned to John Rushing.	Add Attachment
Dyllan Coons	Jan 10, 2025 02:30 PM	On johns desk imaging reassigning ticket	Add Attachment
Ian Cooper	Dec 20, 2024 08:41 AM	Needs image and then put into pool.	Add Attachment
Sam Sevugan	Dec 05, 2024 11:42 AM	Placing laptop in 2 weeks.	Add Attachment
Sam Sevugan	Dec 05, 2024 11:42 AM	Contact Info: TRI	Add Attachment Public
Sam Sevugan	Dec 05, 2024 11:42 AM	Elena Juarez was with TRI and departed today. Returned 20211247 with charger and HDMI cord. She also returned duo hardware token.	Add Attachment