Service Request Ticket - # 85689

Service Request Ticket - # 85689

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Dec 06, 2024 10:52 AM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240242 (opens in a new window)	Bldg/Room	BELL 303
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with
	Serial No.	GJ6JTFP459	Location	Kenneth Kirby replacing W 20191089
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:1E:D2:23
	Bluetooth NIC	84:2F:57:1F:AE:F6

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Dec 12, 2024 12:03 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Benjamin Pierce	Dec 12, 2024 12:03 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Dec 12, 2024 12:03 PM	New MacBook and monitor have been set-up. Admin rights been given. Printer stuff set-up.	Add Attachment
Benjamin Pierce	Dec 11, 2024 08:26 AM	**This is an email** Good Morning Thursday will work for us. Thanks,	Add Attachment
Benjamin Pierce	Dec 10, 2024 04:18 PM	**This is an email** I will be on campus and in or close to my office tomorrow between 2 and 5. Thursday I'll be there from 11 to 2. My office is 303 Bellamy Hall. Please let me know if either of those times will work for you. Ken	Add Attachment
Benjamin Pierce	Dec 10, 2024 01:45 PM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #85689 Description: new GFA set up replacing GFA 20191089 The new setup that you have requested is done and ready for us to set up for you. When would be a good time to come by and do this. Thanks, Ben UCS	Add Attachment Public
Jack Martinis	Dec 06, 2024 01:55 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Dec 06, 2024 01:55 PM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #85689 Description: new GFA set up replacing GFA 20191089 Would there be a good time next week to install your new setup for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Dec 06, 2024 10:52 AM	laptop 20240242 monitor 20240112	Add Attachment