Service Request Ticket - # 85691

Service Request Information

CONTACT Name Vaughn, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 10:59 AM
Department Creative Arts/Art Phone
Location Email vaughnj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230266[Edit Inv] (opens in a new window) Bldg/Room ITC 206C
Service Tag Description Apple Macbook Pro
Serial No. JK4XX6FD91 Location Jennifer Vaughn

CPU Unknown


OS Unknown Software

Wireless NIC 60:3E:5F:7D:01:E6


Bluetooth NIC 60:3E:5F:7C:AB:E1

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jan 07, 2025 03:30 PM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Jan 07, 2025 03:30 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jan 07, 2025 03:30 PM 
Sophos Removed. Sentinal one installed :)
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David Kunz Jan 07, 2025 09:22 AM 
Task reassigned to Dyllan Coons.
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David Kunz Dec 23, 2024 11:28 AM 
Status changed from (1) Pending to (2) Scheduled
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David Kunz Dec 23, 2024 11:28 AM 
Scheduled for Tuesday Jan 7th @ 3:pm ITC 206c
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Dyllan Coons Dec 06, 2024 12:37 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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David Kunz Dec 06, 2024 10:59 AM 
Hi Jennifer,

We noticed that your Macbook does not have our new 
security software installed. We need to come 
install that software for you asap and remove the 
old software. Please schedule a time with UCS to 
have this done. We are more than happy to come out 
to your office to do that.

Thank you,
David
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