Service Request Ticket - # 85692

Service Request Information

CONTACT Name Stone, Arianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 11:07 AM
Department Behavioral Sciences/ Psychological Sciences Phone
Location Email stoneam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200879[Edit Inv] (opens in a new window) Bldg/Room TODD 304
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LVQ05N Location NTT Track Faculty

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1A:6B:1F


Bluetooth NIC 3C:06:30:1B:2B:D4

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 10, 2025 02:40 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 10, 2025 02:40 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 10, 2025 02:40 PM 
Done
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Dyllan Coons Jan 10, 2025 02:36 PM 
She brought the computer in instead
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Dyllan Coons Jan 06, 2025 12:22 PM 
Arianna Stone 
9:28 AM (2 hours ago)
to UCS

Hi, Dyllan,

It’s my understanding that I will be meeting with 
someone in my office just after 2pm tomorrow to 
address this.

Is that what you have on your schedule as well?

Thank you,
Arianna
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Dyllan Coons Jan 06, 2025 08:01 AM 
****This is an outgoing email****
Hi Arianna,

My name is Dyllan and I work for UCS here at WOU. 
This is a follow up email to one we sent last month.

We noticed that your Macbook does not have our new 
security software installed. We need to come 
install that software for you asap and remove the 
old software. The old software can cause some 
issues. We can either schedule a time for a tech to 
come out and help you, or you can bring it into UCS 
it is on average a 10 - 30 minute fix.

Thank you,
David
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Public
David Kunz Dec 06, 2024 11:18 AM 
Priority changed from (3) Priority to (5) Low Priority.
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David Kunz Dec 06, 2024 11:17 AM 
Status changed from (1) Pending to (2) Scheduled
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David Kunz Dec 06, 2024 11:17 AM 
Scheduled for January 7th or 9th at 2pm
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David Kunz Dec 06, 2024 11:07 AM 
Hi Arianna,

We noticed that your Macbook does not have our new security software installed. We need to come 
install that software for you asap and remove the old software. Please schedule a time with UCS 
to have this done. We are more than happy to come out to your office to do that.

Thank you,
David
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