Service Request Ticket

Service Request Information

CONTACT	Name	Kunz, David	Date	Dec 06, 2024 11:24 AM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200227 (opens in a new window)	Bldg/Room	TERRY
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	C02DJ0ET07F6	Location	WOU Radio
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:09:54:E3
	Wireless NIC	14:7D:DA:0E:93:94
	Bluetooth NIC	14:7D:DA:40:DC:DF

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 22, 2025 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Jan 22, 2025 03:22 PM	Unable to finish update but insured that it will get the update that is being pushed through tonight. Ticket no longer needed.	Add Attachment
Ian Cooper	Jan 22, 2025 01:14 PM	System update did not complete. Restarted system update.	Add Attachment
Ian Cooper	Jan 15, 2025 01:23 PM	Started system update and will head back in the morning.	Add Attachment
Ian Cooper	Jan 13, 2025 02:32 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 13, 2025 02:32 PM	Hello, This is Ian from the UCS. There is a computer in Terry House we have been trying to get to to update the antivirus software. Is there a good time for one of us to come down and get that done? It'll take roughly 30 minutes to complete.	Add Attachment
Dyllan Coons	Jan 13, 2025 08:19 AM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Jan 06, 2025 09:06 AM	Task reassigned to Dyllan Coons.	Add Attachment
David Kunz	Dec 06, 2024 11:24 AM	This is a student tech computer that needs updating and most importantly sentinel one	Add Attachment