Service Request Ticket - # 85694

Service Request Information

CONTACT Name Wenzel, Marcus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 11:29 AM
Department Education & Leadership Phone 89125
Location Email wenzelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180395[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0TR
Serial No. D25XK0N6J1GQ Location QLoop Production Studio

CPU Intel Core i7 (4.2GHz Quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:04:23:14


Wireless NIC 14:20:5E:0D:B9:E4


Bluetooth NIC 14:20:5E:0D:B9:E5


TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Feb 05, 2025 09:49 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Feb 05, 2025 09:49 AM
The IMAC has been set up and the other IMAC has had sentinel one 
installed. I also gave them a new keyboard and mouse
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Dyllan Coons Feb 04, 2025 12:59 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons Feb 04, 2025 12:59 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons Feb 04, 2025 12:59 PM
Andrew finished imaging it.
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Ian Cooper Jan 30, 2025 10:09 AM
On imaging desk 1
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Dyllan Coons Jan 24, 2025 01:02 PM
Deans office is closed on fridays
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Benjamin Pierce Jan 17, 2025 08:38 AM
Please take a picture of all the apps on the back computer in the 
smaller room. Then Bring the computer to UCS for reimagining. The 
back computer should be good to run recon then policy then 
download sentinel one if it doe3s not download through policy. 
Sending ben out today.
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Dyllan Coons Jan 14, 2025 04:34 PM
So we took the 2016 since it was a security risk 
because it does not support sentinel one. The 2018 
was left updating to OS 13 need to go back and 
install sentinel one. The 2020 we need to write 
down the software apps on the IMAC then reimage it 
because of tamper protection. Please make a backup 
of the data on this computer.
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Dyllan Coons Jan 09, 2025 02:08 PM
****This is an outgoing email****
Hi Marcus,

I need some additional information regarding 
service request #85694

Description: Install SentinelOne and remove Sophos

My name is Dyllan C. and I work for UCS here at 
WOU. This was an automatic service request created 
because the computers in the production studio are 
outdated and have the wrong antivirus software. 
The deal is, we have to update these computers to 
put the correct antivirus software on them. 
However we know you are using some special 
software for that room we do not normally work 
with. I want to make sure that updating these 
computers will not affect those software's. I was 
wondering if there was a time I could meet with 
you in the production study to discuss what we can 
do about these issues. I am free all day tomorrow. 

Thank you for your consideration,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu 

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Dyllan Coons Dec 09, 2024 10:37 AM
These computers are in RWEC 210
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Dyllan Coons Dec 09, 2024 10:36 AM
Contact changed from David Kunz to Marcus Wenzel.
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Dyllan Coons Dec 09, 2024 10:36 AM
all these computers need to be updated and 
sentienl one added to them. They are old as dirt 
and run software and can't upgrade to 15 but we 
need to upgrade them to 13 so we can install 
sentinel one which requires 13 or newer os. The 
wou nubers are 20160106[Edit Inv] , 20200993[Edit Inv] (has tamper 
protection just needs reimage to add sentienel one 
and updated), 20180395[Edit Inv] .The contact for this 
should be Marcus Wenzell
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David Kunz Dec 06, 2024 11:30 AM
QLoop Production Studio RWEC 210
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David Kunz Dec 06, 2024 11:29 AM
Install SentinelOne and remove Sophos
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