Service Request Ticket - # 85697

Service Request Information

CONTACT Name Velez, Carlos   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 11:56 AM
Department Creative Arts/Music Phone 88437
Location Email velezc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190694[Edit Inv] (opens in a new window) Bldg/Room SH 101
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02ZQ0KFJWF2 Location Carlos Velez , NTT instructor MUSIC

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from P0094155; Finale 2014 Site License for Music Dept from P0095355 Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 3C:CD:36:5D:47:61


Wireless NIC F8:FF:C2:23:31:A9


Bluetooth NIC F8:FF:C2:37:6E:F2

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Dec 13, 2024 01:21 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Dec 13, 2024 01:21 PM 
Installed sentinel one
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David Kunz Dec 09, 2024 10:39 AM 
Task reassigned to Brady Parksion.
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David Kunz Dec 09, 2024 10:37 AM 
Scheduled for Wed @ 9am
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David Kunz Dec 09, 2024 08:44 AM 
HI Carlos,

The process shouldn't take long as long as we 
don't run into issues with the tamper protection 
code. If that does happen, we will need to allow a 
whole day to re image the computer. We don't need 
you present, just access to the device.

Let us know a time we can swing by.

Thanks,
David
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David Kunz Dec 06, 2024 11:56 AM 
Hi Carlos,

We noticed that your Computer does not have our 
new security software installed. We need to come 
install that software for you asap and remove the 
old software. Please schedule a time with UCS to 
have this done. We are more than happy to come out 
to your office to do that.

Thank you,
David
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