Service Request Ticket - # 85700

Service Request Information

CONTACT Name Trine, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 12:08 PM
Department Deaf Studies and Professional Studies Phone 88730
Location Email trinee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191104[Edit Inv] (opens in a new window) Bldg/Room RWEC 142
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray # Z0Z1
Serial No. C02CV3CWP3YV Location Erin Trine, NTT

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 3C:22:FB:CC:28:8C


Bluetooth NIC 3C:22:FB:C0:F4:6D

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Feb 25, 2025 03:23 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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David Kunz Feb 25, 2025 03:23 PM 
Delivered computer
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David Kunz Feb 19, 2025 05:18 PM 
Erin Trine
3:55 PM (1 hour ago)
to me

Thanks David,

I’m still pretty sick and I’m working remotely for 
a few more days. Hopefully I can be back next 
week!
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David Kunz Feb 19, 2025 09:18 AM 
Hi Erin,

I'm just writing back to see if you are feeling 
well enough to pick up your Macbook?

Thanks,
David
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David Kunz Feb 19, 2025 09:18 AM 
Task reassigned to David Kunz.
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Dyllan Coons Feb 17, 2025 08:30 AM 
She is out sick and can be a few days before she 
stops in and picks it up. She knows we have it.
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David Kunz Feb 10, 2025 05:08 PM 
Hi Erin,

We have finished updating your computer to the latest operating system and it has our new security software 
installed. It is on my desk and ready for you to pick up at your earliest convenience. 

Thanks,
David
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David Kunz Feb 04, 2025 03:10 PM 
I spoke with Erin at our front desk. She does not 
need to keep any data on the device. We are safe to 
reimage it. It is on my desk.
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Dyllan Coons Jan 24, 2025 08:36 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dyllan Coons Jan 17, 2025 08:27 AM 
Left VM 1/17
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Benjamin Pierce Jan 10, 2025 02:29 PM 
****This is an outgoing email****
Hi Erin,

I need some additional information regarding service request #85700

Description: Install SentinelOne and remove Sophos

I was working on your Mac and in order for it to finish we need to 
remove data from the disk. Would you be able to come in sometime 
so we can help you move the data and we can finish it up.

Thanks

Ben
UCS
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Benjamin Pierce Jan 07, 2025 04:50 PM 
Disk is to full to update. Needs update to install sentinel one. Contact 
Erin to delete data.
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Abigail Ratliff Jan 07, 2025 02:54 PM 
Computer dropped off, sitting in box 17.
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Dyllan Coons Jan 06, 2025 08:02 AM 
****This is an outgoing email****
Hi Erin,

My name is Dyllan and I work for UCS here at WOU. 
This is a follow up email to one we sent last month.

We noticed that your Macbook does not have our new 
security software installed. We need to come 
install that software for you asap and remove the 
old software. The old software can cause some 
issues. We can either schedule a time for a tech to 
come out and help you, or you can bring it into UCS 
it is on average a 10 - 30 minute fix.

Thank you,
David
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David Kunz Dec 06, 2024 12:08 PM 
Hi Erin,

We noticed that your Computer does not have our 
new security software installed. We need to come 
install that software for you asap and remove the 
old software. Please schedule a time with UCS to 
have this done. We are more than happy to come out 
to your office to do that.

Thank you,
David
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