Service Request Ticket - # 85701

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2024 12:10 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200608[Edit Inv] (opens in a new window) Bldg/Room RWEC 217
Service Tag Description Apple MacBook Pro with Touch Bar #MVVK2LL/A
Serial No. C02F92FTMD6N Location Mark Girod

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 88:66:5A:26:C9:65


Bluetooth NIC 88:66:5A:11:B0:EB

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Apr 14, 2025 02:07 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 14, 2025 02:07 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 14, 2025 02:07 PM 
This issue has been resolved it has sentinel one 
and no Sophos on it per a jamf check by David.
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Dyllan Coons Apr 10, 2025 01:51 PM 
Task reassigned to UCS Tech.
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Brady Parksion Jan 08, 2025 10:15 AM 
****This is an outgoing email****
Hi Mark,

We were just following up with you regarding a service request 
that we have for you.  (#85701)

Description: Install SentinelOne and remove Sophos

We were wondering if this has been resolved for you or if we can 
still be of assistance with this.  If so, just let us know, we'll be 
happy to help.

Thanks,

Brady
University Computing Solutions
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Public
Dyllan Coons Dec 09, 2024 10:31 AM 
Task reassigned to Brady Parksion.
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Dyllan Coons Dec 09, 2024 10:31 AM 
Priority changed from (4) Moderate Priority to (2) High Priority.
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Dyllan Coons Dec 09, 2024 10:31 AM 
Mark will be bringing in this computer on friday and 
need to pick it up by 12/18. Removed sophos needs 
IOS sequoia and sentinel one.
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David Kunz Dec 06, 2024 12:10 PM 
Hi Mark,

We noticed that your Computer does not have our 
new security software installed. We need to come 
install that software for you asap and remove the 
old software. Please schedule a time with UCS to 
have this done. We are more than happy to come out 
to your office to do that.

Thank you,
David
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