Status changed from (2) Scheduled to (5) Completed

Hi Melanie,

We have resolved the issue with your laptop and it is ready for you to pick up. It is 
waiting for you at our front desk.
Please be sure to return the loaner device at the time of pickup.

Thanks,

David

Priority changed from (4) Moderate Priority to (2) High Priority.

****This is an email****
Thank you!  I can come by tomorrow ----it would be around 1 or 1:30, 
maybe 2---depending on when my meeting prior ends.  I hope this 
will work!

---Melanie

Didn't come in :(

Status changed from (1) Pending to (2) Scheduled

****This is an email****
Thank you so much for this reminder and for your patience with me!  
When we meet, can I also have printers installed on my computer for 
RWEC?  

I am not free this week---too many meetings already scheduled, but 
next week, these are some times I could bring my computer by or 
have someone meet me in my office:

Tuesday, the 14th between noon and 1:45
Wednesday, the 15th between 10 and 5
Thursday, the 16th between 9 and 1:30
Friday, the 17th between 1:30 and 5

Let me know if any of these would work and where I should meet you?

Thank you so much!  Melanie

****This is an outgoing email****
Hi Melanie,

Hello my name is Dyllan C. and I work for USC your 
computer is missing our new antivirus software and 
potentially has our old one. Since we no longer 
use our old software it can create some issues, 
such as slowing down your computer. We would like 
you to update to your newest operating 

system -> settings -> software update -> install

Then run an app called "Remove Sophos Endpoint" It 
should be on your computer already. 

that would fix this issue. Or we would like to set 
up a time to get this taken care, it is about a 5-
20 minute fix. If you can email us with a time or 
bring your computer into UCS we would greatly 
appreciate it. 

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu