Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Dec 06, 2024 01:20 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X466520	Location	PDR
	Model	4622/DT	Hostname	printer-ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.118.98 RMA D6X466603	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:AF:92

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Dec 09, 2024 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Dec 09, 2024 12:24 PM	Closing this as I've email Michael with the solution	Add Attachment
David Kunz	Dec 06, 2024 01:32 PM	Hi Michael, The printer just says the drum cart warning means the following: 09-30009-300 Time to reorder a Smart Kit Drum Cartridge. User intervention required to reorder, but not replace, the Smart Kit Drum Cartridge to avoid future interruption of print service. Printing and all other machine services (if installed) are unaffected. I just sent a test print and it seems to have completed without errors. Were you unable to print? Thanks, David	Add Attachment
Abigail Ratliff	Dec 06, 2024 01:22 PM	Printer location 2nd floor / hallway - ATH-Hallway printer.	Add Attachment
Abigail Ratliff	Dec 06, 2024 01:20 PM	Drum Cart. Warning on printer 20150428	Add Attachment