Service Request Ticket - # 85709

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2024 09:15 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240243[Edit Inv] (opens in a new window) Bldg/Room HL 117A
Service Tag Description Apple 14-inch MacBook Pro: Apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD = Silver #MX2E3LL/A
Serial No. GXVVM430RM Location Vanessa Petroj

CPU Unknown


OS Unknown Software

Wireless NIC 70:8C:F2:AE:A0:74


Bluetooth NIC 70:8C:F2:B0:35:C7

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 06, 2025 12:39 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 06, 2025 12:39 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 06, 2025 12:39 PM 
Setup is completed
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Dyllan Coons Jan 06, 2025 08:57 AM 
THIS IS AN EMAIL
Dyllan Coons 
8:57 AM (0 minutes ago)
to Vanessa

Hi Vanessa,

Hello my name is Dyllan C. and I work for UCS here 
at WOU. It appears we gave you your new laptop but 
still have your monitor and other equipment that 
needs to be set up. I would like to know when a 
good time to install this equipment would be. It 
will take about 10-40 minutes.

Thank you for your time,
Dyllan C. 
UCS Tech
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Andrew Zhen Dec 20, 2024 10:56 AM 
user came in to get their laptop since we are in the 
process of moving other departments to the new 
building in SSC
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Jack Martinis Dec 12, 2024 02:57 PM 
Nora said to reach out to Vanessa directly
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Jack Martinis Dec 12, 2024 02:30 PM 
****This is an outgoing email****
Hi Nora,

I need some additional information regarding service request #85709

Description: New Writing Center Director - Vanessa Petroj (V00404507), needs a Mac GFA setup in HL 117A.

We have this setup ready to go for Vanessa when they arrive - would there be a good time on the 20th for us to come over and set this up while they are present? 

We preferably need them around during the setup in order for them to sign into their account so we can set things up like printers and their admin rights.

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Dec 12, 2024 02:19 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Dec 12, 2024 02:19 PM 
laptop is imaged w/ base image: has name, sudo jamf recon & policy, self service imaging and drivers, adobe CC w/ acrobat, sentinelOne, os updates and MS updates, everything else looks good to go.
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Joanie Kinnaman Dec 12, 2024 09:39 AM 
laptop 20240243[Edit Inv]
monitor 20240114[Edit Inv]

first day is 12/20
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Joanie Kinnaman Dec 12, 2024 09:38 AM 
laptop 20240243[Edit Inv]
monitor 20240114[Edit Inv]

first day is 12/20
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Nathan Sauer Dec 11, 2024 11:56 AM 
Vanessa's account has now been created. Her username 
is petrojv.
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