Service Request Ticket - # 85710

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2024 09:28 AM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181050[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 884WDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884WDW2 Location Loaner Shelf #19

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:19

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Ian Cooper Dec 10, 2024 10:18 AM 
Task reassigned to Dyllan Coons.
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Ian Cooper Dec 10, 2024 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Dec 10, 2024 10:15 AM 
Task reassigned to UCS Tech.
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Ian Cooper Dec 10, 2024 10:15 AM 
Removed graphics card and made sure computer was working. Sound 
was no longer there. Good to go.
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Cadance Bunch Dec 09, 2024 03:29 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Dec 09, 2024 03:28 PM 
Task reassigned to UCS Tech.
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Ian Cooper Dec 09, 2024 03:28 PM 
Going in when I come in tomorrow at 9:30. Will remove graphics card 
if they are not using anything like photoshop. Will also uninstall 
sophos.
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Cadance Bunch Dec 09, 2024 03:26 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Dec 09, 2024 03:11 PM 
Came down to PS to see if I could hear the sound. When I got here 
the sound was didn't sound like a fan but closer to a revving sound.
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Tony Benedetti White Dec 09, 2024 12:07 PM 
Probably graphics card issues
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Cadance Bunch Dec 09, 2024 09:28 AM 
Makes noises, everytime we get there the noises stop
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