Service Request Ticket - # 85715

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2024 11:13 AM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180361[Edit Inv] (opens in a new window) Bldg/Room HWC 131
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XH0KWJ1GN Location Arne Ferguson, Football

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 14:20:5E:0A:0D:A4


Wireless NIC 68:FE:F7:03:A2:37


Bluetooth NIC 14:20:5E:0A:0D:A5

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Dec 11, 2024 08:09 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tony Benedetti White Dec 10, 2024 02:42 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Dec 10, 2024 10:50 AM 
Installed creative cloud and acrobat. User is now showing as 
licensed.
Add Attachment
Brady Parksion Dec 10, 2024 08:35 AM 
****This is an outgoing email****
Hi Arne,

I need some additional information regarding service request 
#85715

Description: Adobe issues

I talked to John about this issue and he instructed me on how to 
fix it, are you available today for me to stop by and attempt this 
repair?

Thanks,

-Brady

University Computing Solutions
 Add Attachment
Public
Abigail Ratliff Dec 09, 2024 01:08 PM 
****This is an Incoming email****
The ITC workers were at my office and could not 
complete the Adobe fix.

They said they are going to let Dave Know about 
this because it is a MAC.

Please help 

Tank you

Arne
 Add Attachment
Ian Cooper Dec 09, 2024 12:01 PM 
Task reassigned to UCS Tech.
 Add Attachment
Ian Cooper Dec 09, 2024 12:00 PM 
Task reassigned to Abigail Ratliff.
 Add Attachment
Ian Cooper Dec 09, 2024 12:00 PM 
Was unable to reinstall Adobe Creative Cloud. Had to come back to 
ask John for help. Issue not resolved.
Add Attachment
Ian Cooper Dec 09, 2024 11:15 AM 
Task reassigned to Ian Cooper.
 Add Attachment
Ian Cooper Dec 09, 2024 11:15 AM 
Task reassigned to UCS Tech.
 Add Attachment
Ian Cooper Dec 09, 2024 11:13 AM 
iMac having issues with adobe. Went to look at computer. Run instal 
on Adobe CC for Mac.
Add Attachment