Service Request Ticket - # 85742

Service Request Ticket - # 85742

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Service Request Information

CONTACT	Name	Taylor, Kendra	Date	Dec 11, 2024 10:44 AM
	Department	Creative Arts/Music	Phone
	Location		Email	taylork@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220037 (opens in a new window)	Bldg/Room	SH 124
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	SWTRQQYXHFR	Location	Kendra Taylor
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:A9:CC:47
	Bluetooth NIC	C8:89:F3:AB:86:ED

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Dec 13, 2024 01:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Dec 13, 2024 01:01 PM	Unplugged an external mouse. Should resolve the issue.	Add Attachment
Brady Parksion	Dec 11, 2024 11:23 AM	**This is an email** Sure! Thanks! Smith Hall Room 124 -Kendra	Add Attachment
Brady Parksion	Dec 11, 2024 11:22 AM	**This is an email** Friday would work for me, is 10 am a good time? -Brady	Add Attachment
Brady Parksion	Dec 11, 2024 11:21 AM	**This is an email** Tomorrow no, but I could meet you any time on Friday. -Kendra	Add Attachment
Brady Parksion	Dec 11, 2024 11:17 AM	**This is an email** Hello Kendra, Unfortunately I am only in today until 12, do you have availability tomorrow? -Brady	Add Attachment
Brady Parksion	Dec 11, 2024 11:16 AM	**This is an email** Hi Brady, I’m in my office today 12-1245. Could that work? Thanks, Kendra Taylor, PhD	Add Attachment
Brady Parksion	Dec 11, 2024 11:02 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Dec 11, 2024 11:02 AM	**This is an outgoing email** Hi Kendra, I need some additional information regarding service request #85742 Description: Cursor bounces around when connected to the CalDigit dock / monitor. What is your availability for me to stop by and take a look at this issue? Thanks, -Brady University Computing Solutions	Add Attachment Public
Nathan Sauer	Dec 11, 2024 10:44 AM	**This is an email** Hi Nathan, I have a fun new issue that popped up starting yesterday that I wanted to ask you about. When I plug the laptop into my external display (the CalDigit in my office) the mouse cursor bounces around. When I unplug it, it stops. Do you know the fix? When I restart the laptop and the caldigit - the problem remains. It only stops when I unplug the monitor.	Add Attachment