Service Request Ticket - # 85748

Service Request Ticket - # 85748

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 11, 2024 02:43 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181081 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	886SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 60ore
	Serial No.	886SDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:29

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Ian Cooper	Dec 11, 2024 04:24 PM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Dec 11, 2024 04:24 PM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Dec 11, 2024 04:24 PM	Added Katrien as an admin on computer. Ran Adobe Acrobat cleaner and reinstalled adobe. Uninstalled sophos made sure it had sentinel one. 20181081 . Good to go.	Add Attachment
Abigail Ratliff	Dec 11, 2024 03:03 PM	**This is an incoming email** Thanks so much. Abigail - No rush BTW I work M - F from 7:30 am to 4:30 pm at BELL 234 (Dean's Office) - usual lunch break from noon to 1 pm.	Add Attachment
Abigail Ratliff	Dec 11, 2024 02:45 PM	**This is an email** I have a desktop	Add Attachment
Abigail Ratliff	Dec 11, 2024 02:45 PM	**This is an email** Hi Katrien, Are you able to come in with your computer so we can do that? Thanks, Abigail	Add Attachment
Abigail Ratliff	Dec 11, 2024 02:44 PM	**This is an email** It does not let me do it without an admin username and password (my credentials did not do the job). Thanks for your help!	Add Attachment
Abigail Ratliff	Dec 11, 2024 02:44 PM	**This is an email** Hi Katrien, This is correct, so push "run anyway" so you can access adobe. Thanks, Abigail	Add Attachment
Abigail Ratliff	Dec 11, 2024 02:44 PM	Contact Info: Katrien Cokeley, cokeleyk@mail.wou.edu	Add Attachment Public
Abigail Ratliff	Dec 11, 2024 02:43 PM	Apologies for the trouble: When I click on the Windows Installer file, Windows Defender gives me the option to run it or not. Is this the right program?	Add Attachment