Service Request Ticket - # 85752

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2024 09:22 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200315[Edit Inv] (opens in a new window) Bldg/Room VICK 104
Service Tag 225DZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 225dz33 Location Amber Deets

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:C3:9B


Wireless NIC 08:5B:D6:6F:B8:B9

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
Kyla Aitaro Jan 16, 2025 12:53 PM 
amber turned in her laptop charging cord
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David Kunz Jan 10, 2025 11:56 AM 
Task reassigned to David Kunz.
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David Kunz Jan 10, 2025 11:56 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 10, 2025 11:56 AM 
Gave Amber her new laptop, put old device in 2 weeks 
20200477[Edit Inv]
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Dyllan Coons Jan 09, 2025 02:28 PM 
Task reassigned to UCS SRD.
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Dyllan Coons Jan 09, 2025 02:28 PM 
Sending to SRD so they know about the ticket. G-Chat 
Dyllan when user arrives please to assist with the 
swap.
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Dyllan Coons Jan 09, 2025 02:22 PM 
User is coming in tomorrow at 9:30am to do the swap.
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David Kunz Dec 12, 2024 10:10 AM 
20200315[Edit Inv] is on my desk
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David Kunz Dec 12, 2024 09:22 AM 
Amber is bringing in her malfunctioning laptop 
20200477[Edit Inv] tomorrow between 9-12. We are going to put 
that devices drive in 20200315[Edit Inv] and give her 20200315[Edit Inv] 
as her new permanent laptop.
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