Service Request Ticket - # 85756

Service Request Information

CONTACT Name Vasen, Rowan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2024 11:25 AM
Department University Housing Phone 88087
Location Email vasenr@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190422[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5Z42L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:37:6C


Bluetooth NIC A4:83:E7:7D:7C:60

TECHS Submitted by Rowan Vasen Contact vasenr@wou.edu
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Jan 16, 2025 10:39 AM 
Task reassigned to Ian Cooper.
 Add Attachment
Ian Cooper Jan 16, 2025 10:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
David Kunz Jan 15, 2025 11:03 PM 
This has been imaged and is on the techs island
 Add Attachment
Dyllan Coons Jan 14, 2025 04:22 PM 
Imaging on David desk
Add Attachment
Dyllan Coons Jan 09, 2025 02:56 PM 
Imaging on desk 3
 Add Attachment
Rowan Vasen Dec 17, 2024 02:20 PM 
Priority changed from (2) High Priority to (5) Low Priority.
 Add Attachment
Rowan Vasen Dec 12, 2024 11:40 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Rowan Vasen Dec 12, 2024 11:26 AM 
in box #16
 Add Attachment
Rowan Vasen Dec 12, 2024 11:25 AM 
cybersecurity would like this #20190422[Edit Inv] laptop to be 
reimaged, ensured it is correctly added to domain 
and the TOD is set correctly
 Add Attachment