Service Request Ticket - # 85763

Service Request Ticket - # 85763

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	West, Beverly	Date	Dec 13, 2024 08:40 AM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240053 (opens in a new window)	Bldg/Room	AD 202
	Service Tag	1TMP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475002E	Location	Beverly West, replacing 20180333
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:2E:48
	Wireless NIC	D4:F3:2D:B3:54:B1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	cooperi@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Brady Parksion	Jan 13, 2025 10:04 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Brady Parksion	Jan 13, 2025 10:04 AM	Task reassigned to Ian Cooper.	Add Attachment
Brady Parksion	Jan 13, 2025 10:04 AM	Completed setup. Had to install PLSQL, but everything should be set up now.	Add Attachment
Brady Parksion	Jan 07, 2025 09:19 AM	**This is an email** Works for me, see you then! I'm in Admin 202. -Bev	Add Attachment
Brady Parksion	Jan 07, 2025 09:19 AM	**This is an email** I think we can plan for Thursday around 9 if that works for you. Thank you, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Jan 07, 2025 09:19 AM	**This is an email** Hi Brady, I'm available anytime Thursday morning (before noon), or anytime on Friday. Just let me know what works best for you, so that I can make sure I don't start any in-depth work right before you arrive :- ) Thanks, Bev	Add Attachment
Brady Parksion	Jan 07, 2025 09:16 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jan 06, 2025 10:28 AM	**This is an outgoing email** Hi Beverly, I need some additional information regarding service request #85763 Description: NEW for Beverly West replacing GFA 20180333 Your computer is ready to deliver. Are you available some time this week for me to come set up the computer. Thanks, -Brady University Computing Solutions	Add Attachment Public
Brady Parksion	Jan 06, 2025 10:26 AM	Installed dell command updates computer is ready to deliver	Add Attachment
Brady Parksion	Jan 06, 2025 09:37 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Dec 13, 2024 03:14 PM	added admin rights, installing adobe with acrobat, checked for updates	Add Attachment
Andrew Zhen	Dec 13, 2024 03:14 PM	jack imaged	Add Attachment
Joanie Kinnaman	Dec 13, 2024 08:40 AM	laptop: 20240053 Monitor: 20240253	Add Attachment