Service Request Ticket - # 85764

Service Request Information

CONTACT Name Brophy, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2024 09:00 AM
Department Business Services Phone 88130
Location Email brophyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240054[Edit Inv] (opens in a new window) Bldg/Room AD 101
Service Tag GGPP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475009W Location MIA - Heather Brophy

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:33:DC


Wireless NIC D4:F3:2D:B8:82:D3

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jan 10, 2025 11:41 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Benjamin Pierce Jan 10, 2025 11:41 AM 
Laptop and monitor set up
 Add Attachment
Benjamin Pierce Jan 10, 2025 08:52 AM 
Task reassigned to Benjamin Pierce.
 Add Attachment
Andrew Zhen Jan 06, 2025 02:38 PM 
****This is an email****
Hello 

  I am available the following times:

Wednesday 9-11:30
Friday 9-11:30

  Let me know what works for you.

Thank you!
 Add Attachment
Andrew Zhen Jan 06, 2025 01:55 PM 
****This is an outgoing email****
Hi Heather,

I need some additional information regarding service 
request #85764

Description: new setup for Heather replacing GFA 
20170859[Edit Inv]

Your computer is ready to deliver. Are you available 
during Monday, Wednesday, or Friday for me to come 
set up the computer?

Best,
Andrew
 Add Attachment
Public
Brady Parksion Jan 06, 2025 09:38 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Andrew Zhen Dec 17, 2024 12:00 PM 
added admin rights, imaged, has adobe
 Add Attachment
Joanie Kinnaman Dec 13, 2024 09:00 AM 
laptop: 20240054[Edit Inv]
monitor: 20240254[Edit Inv]
 Add Attachment