Service Request Ticket - # 85771

Service Request Information

CONTACT Name Lehman, Shadron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2024 11:50 AM
Department President’s Office Phone 89472
Location Email lehmans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240055[Edit Inv] (opens in a new window) Bldg/Room AD 101H
Service Tag 7SNP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475007C Location Shadron Lehman replacing W20181455

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:EC:01:9B


Wireless NIC 58:6D:67:90:CA:C2

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jan 10, 2025 11:40 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Jan 10, 2025 11:40 AM 
Monitor and laptop delivered and set up
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Benjamin Pierce Jan 07, 2025 01:11 PM 
Task reassigned to Benjamin Pierce.
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Andrew Zhen Jan 06, 2025 02:39 PM 
****This is an email****
The earlier the better for me.
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Andrew Zhen Jan 06, 2025 02:39 PM 
****This is an outgoing email****
Hi Shadron,

What time frame would work best for you, from 12 PM 
to 5 PM?

Best,
Andrew
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Andrew Zhen Jan 06, 2025 02:39 PM 
****This is an email****
I am available Friday.
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Andrew Zhen Jan 06, 2025 01:54 PM 
****This is an outgoing email****
Hi Shadron,

I need some additional information regarding service 
request #85771

Description: NEW GFA setup for Shadron replacing 
W20181455

Your computer is ready to deliver. Are you available 
during Monday, Wednesday, or Friday for me to come 
set up the computer?

Best,
Andrew
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Public
Brady Parksion Jan 06, 2025 09:38 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Dec 18, 2024 10:24 AM 
added admin rights, adobe
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Joanie Kinnaman Dec 13, 2024 11:50 AM 
laptop: 20240055[Edit Inv]
monitor: 20240113[Edit Inv]
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