Service Request Ticket - # 85851

Service Request Information

CONTACT Name Camacho, Bertha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2024 01:02 PM
Department The Research Institute Phone 89335
Location Email camachob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200411[Edit Inv] (opens in a new window) Bldg/Room TODD 238
Service Tag FD12Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. FD12Q73 Location 2 weeks pile 04/28-05/12

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:B2


Wireless NIC 08:5B:D6:6F:99:1F

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Jan 16, 2025 08:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Jan 16, 2025 08:58 AM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Jan 16, 2025 08:58 AM 
****This is an email****
Thank you for the update! There's no need for you to 
come anymore—I discovered that the issue is with my 
computer, not the docking station.

Thanks again!

Bertha
Add Attachment
Brady Parksion Jan 16, 2025 08:57 AM 
****This is an email****
Unfortunately I won’t be able to make it today, is 
there a time tomorrow between 10:00 to 12:00 that 
works for you?

-Rady
 Add Attachment
Brady Parksion Jan 16, 2025 08:57 AM 
****This is an email****
Great thanks, any time after 12:45 pm would be 
great. 

Thanks, 
Bertha
Add Attachment
Brady Parksion Jan 16, 2025 08:57 AM 
****This is an email****
I will do my best to make it over there today, is 
there a time that works best for you? 

-Brady
 Add Attachment
Brady Parksion Jan 16, 2025 08:56 AM 
****This is an email****
Hi,
 
Thank you for getting back to me. Unfortunately, no 
one has come to check my device yet. I was informed 
that I should bring it to your office today and 
leave it there for servicing. However, I was 
wondering if someone could come by to verify whether 
the issue might be with my dock station instead.

I look forward to your response

Thank you,
Bertha
Add Attachment
Brady Parksion Jan 14, 2025 09:27 AM 
****This is an outgoing email****
Hi Bertha,

I need some additional information regarding service request 
#85851

Description:  Assistance Needed with Docking Station Issues

I was reviewing this ticket, was someone able to come take a look 
at your device? 

Thanks,

-Brady
University Computing Solutions
Add Attachment
Public
Dyllan Coons Jan 09, 2025 03:41 PM 
Getting loaner ready 20200989[Edit Inv] on imaging desk 2 . 
Check in with user on wensday they are going to 
check with TRI Heads if they can just get a new 
computer that her cycle is almost up. However 
going to have a loaner ready just in case
Add Attachment
Kyla Aitaro Dec 17, 2024 01:02 PM 
****This is an INCOMING email****

Thank you for your response

- the WOU# for your computer - 20200411[Edit Inv]
- check to see if your desktop setup is connected 
to a docking station - yes is connected and I have 
checked often.  This issue just started to happen 
last week.
- Office number is 225 

Thank you so much for your support

Please let me know if you need any more 
information~
Thanks 
Bertha
Add Attachment
Kyla Aitaro Dec 17, 2024 01:02 PM 
****This is an OUTGOING email****

Hi Bertha, 

Can you provide this information:
 - the WOU# for your computer
 - check to see if your desktop setup is connected 
to a docking station

Lastly, can you provide your office location and 
availability this week? 

Our techs are currently working on setting up 
equipment at the new Advising Center so they will 
look into it and reach out as soon as they can.

Thank you for your patience and understanding! 

Best,
Kyla
 Add Attachment
Kyla Aitaro Dec 17, 2024 01:02 PM 
****This is an email****

Hello, UCS,

I hope this email finds you well. I am reaching 
out because I am currently experiencing issues 
with my docking station. My computer is not fully 
connecting. Occasionally, it will connect to my 
monitor, but then everything shuts off and 
disappears.

I would greatly appreciate any assistance you can 
provide to resolve this issue. 

Please let me know if further details are needed.

Thank you for your time and support.

Best regards,
Bertha
Add Attachment