Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Dec 18, 2024 02:09 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180761 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	2XL13W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XL13W2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:9E:FB

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jan 09, 2025 04:19 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 09, 2025 04:19 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 09, 2025 04:19 PM	We replaced the hard drive weeks back with a ssd and never redownloaded the software for the light. It was https://busylight.com/support-draft/download- software/ fixed now	Add Attachment
Kyla Aitaro	Dec 18, 2024 02:13 PM	It is supposed to turn red when I am on the phone and green when I am not on the phone. It has a few other color settings as well, but those are the settings I use the most. Thanks!	Add Attachment
Kyla Aitaro	Dec 18, 2024 02:09 PM	Task reassigned to UCS Tech.	Add Attachment
Kyla Aitaro	Dec 18, 2024 02:09 PM	Hello! When my computer was upgraded, my busylight was not reconnected. It shows up in the settings, but it is not working like it should. This is in no way urgent. I just wanted to send a message while I was thinking about it. My computer number is 20180761 and I am in the front office. Thanks!	Add Attachment