Service Request Ticket - # 85872

Service Request Information

CONTACT Name Lambert, Ezra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2024 02:10 PM
Department Abby’s House Phone
Location Email lamberte@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170905[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag Description Xerox VersaLink C7000/DN Color 11X17 Laser Printer
Serial No. 6UA327008 Location Abbys House

Model 7000/DN Hostname as-abbycolor
Notes ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10 Ink/Toner Refill

Wired NIC 9C:93:4E:92:72:F1

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 09, 2025 02:01 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 09, 2025 02:01 PM 
This has been resolved
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David Kunz Jan 03, 2025 08:47 AM 
Hi Ezra,
If you have some time today I can help resolve 
your print issue.  Let me a know a time and 
location that works for you.
Thanks,David
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David Kunz Jan 02, 2025 04:44 PM 
Task reassigned to David Kunz.
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Kyla Aitaro Dec 19, 2024 02:12 PM 
****This is an INCOMING email****

20170905[Edit Inv]. Hoping this is the correct number. Let me 
know if you need something different :)
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Kyla Aitaro Dec 19, 2024 02:11 PM 
****This is an outgoing email****
Hi Ezra, 
This is Ian, another tech over here at UCS. Andrew 
had to go to lunch so I'm going to take over! Is 
there anyway you could send me the W# from the 
printer?
Thanks,
Ian
(He/Him/His)
UCS Student Tech
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Kyla Aitaro Dec 19, 2024 02:11 PM 
****This is an INCOMING email****

Hi Andrew, 

This is a Mac. When I use this printer for b&w, it 
doesn't. ask for a code but asks for my WOU login 
info
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Kyla Aitaro Dec 19, 2024 02:11 PM 
****This is an OUTGOING email****

Hi Ezra,

For that printer do you need a code to print?
Lastly, what device are you using, a Dell or Mac?

Best,
Andrew
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Kyla Aitaro Dec 19, 2024 02:10 PM 
****This is an INCOMING email****

The one i see here is "THREESISTERS-AS-AbbyCopier"
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Kyla Aitaro Dec 19, 2024 02:10 PM 
****This is an OUTGOING email****
Hi Ezra,

Can you tell me what printer/copier you're trying 
to print to?

Best,
Andrew
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Kyla Aitaro Dec 19, 2024 02:10 PM 
i there! Y'all set up my computer a few months 
back and I learned recently that I'm unable to 
print in color from Abby's House. Can you help?

You're very appreciated,
Ezra
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