Service Request Ticket - # 85876

Service Request Information

CONTACT Name Holland, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2024 09:49 AM
Department Business Services Phone 88055
Location Email hollands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200484[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag HZNBQ73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. HZNBQ73 Location Sandra Holland

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:60


Wireless NIC 3C:9C:0F:37:3A:98

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Mar 17, 2025 09:33 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Mar 17, 2025 09:33 AM 
Computer should be working now. Plugged USB receiver into the 
dock and the computer seems to have worked. Haven’t heard 
anything from her sense 03/6/25
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Brady Parksion Feb 17, 2025 08:19 AM 
****This is an email****
Good Morning,

It looks like we did end up closing on Thursday. Is there a time this 
week that works for you?

-Brady
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Brady Parksion Feb 06, 2025 09:49 AM 
****This is an email****
We can plan for 1pm on Thursday!

Thanks,

-Brady
University Computing Solutions
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Brady Parksion Feb 06, 2025 09:49 AM 
****This is an email****
Ha!  If the weather is bad, I won't be here either.  
I live in Philomath (Kings Valley) area.  Crossing 
our fingers it won't be too bad.  

OK. How about 1ish?  Would that work? 

Sandra Holland
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Brady Parksion Feb 06, 2025 09:48 AM 
****This is an email****
Good Morning Sandra,

Tentatively, we can schedule for Thursday; anytime 
between 8-2 works for me. I say tentatively because 
next week the weather might not be the best, but if 
anything happens to prevent me from showing up, I'll 
let you know.

Thanks,

-Brady
University Computing Solutions
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Brady Parksion Feb 06, 2025 09:48 AM 
****This is an email****
HI Brady, 

Unfortunately, this week is month end for us, and 
with the weather, I've been coming in a little late.  
Next week, we're moving to the Welcome Center.  
Would maybe Wednesday or Thursday of next week work 
for you?

Sandra
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Brady Parksion Feb 06, 2025 09:48 AM 
****This is an email****
Good Morning Sandra, 

I apologize for the late response. I was out sick 
the last few weeks, what does your availability look 
like this week for me to come take a look at this 
issue?

thanks,

-Brady

University Computing Solutions
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Brady Parksion Feb 06, 2025 09:47 AM 
****This is an email****
Hey Brady, 

Sorry it's taken so long to get back with you.  

So, what's happening is I lock my computer when I 
need to take a break or something.  When I come 
back, the screen is black with the cursor showing.  
However, there is no login screen.  I move the 
cursor, but the login screen still doesn't show up.   
I'll open and close my laptop, and sometimes the 
screen comes back, but other times, it takes a while 
before it does.  When it finally comes back on, it's 
frozen, so I have to wait until it unfreezes itself.  
To be honest, it's very frustrating. 

The other issue I have is that not all my laptop 
keys work, so I have to bring my keyboard with me 
when I'm using my laptop remotely.  I don't mind, 
but it'd be nice to just bring my laptop.  

I hope this helps!  Next week, I'm pretty much 
available all week if you want to come by.

Just let me know.

Thanks!

Sandra
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Brady Parksion Jan 09, 2025 01:39 PM 
******Ignore Pervious email It’s for another ticket******
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Brady Parksion Jan 09, 2025 01:38 PM 
****This is an email****
Hi Brady,
I think I'm okay without any of that, thank you. If I need one of 
these items in the future, I will reach out to you.
Thank you,
Sandy
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Brady Parksion Jan 08, 2025 10:59 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Jan 08, 2025 10:59 AM 
****This is an outgoing email****
Hi Sandra,

I need some additional information regarding service request 
#85876

Description: computer takes awhile to display windows login page; 
laptop keyboard is not very responsive

I was reviewing your ticket and was wondering what your 
availability looks like this week.

Thank you,

-Brady
University Computing Solutions
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Public
Kyla Aitaro Dec 20, 2024 09:49 AM 
****This is an email****

Hi there, 

My computer is having the same issue it had last 
time before it resolved itself.  When I walk away 
from my laptop, I hit the Window and the L button 
together to lock it.  When I come back to the 
screen where I hit ALT-Ctl-Delete to put my 
password in, it takes a while for it to come back. 
Last time this happened, after I turned it off and 
turned it back on, it gave me an error message. 

Also, my laptop keyboard has sticky keys where 
it's hard for me to use it without an actual 
keyboard.  When I take my laptop anywhere, I have 
to take my keyboard as well. 

My laptop number is 20200484[Edit Inv].

Unfortunately, with the holiday time off and month 
end when we come back, time is precious right now.  
Would this be something that could wait until we 
get back?  Or can it be resolved now?

Thanks for all your help!
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