Service Request Ticket - # 85887

Service Request Information

CONTACT Name Cokeley, Katrien   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 23, 2024 12:21 PM
Department College of Liberal Arts and Sciences Phone 88017
Location Email cokeleyk@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181081[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 886SDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 60ore
Serial No. 886SDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:29

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 02, 2025 08:30 AM 
Task reassigned to David Kunz.
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David Kunz Jan 02, 2025 08:30 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 02, 2025 08:30 AM 
Closing since this needs to be completed through 
Katrien's portal
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David Kunz Jan 02, 2025 08:30 AM 
Hi Katrien,

In order to properly submit your computer 
replacement request, it needs to be requested 
through your WOU portal.

Under programs for everyone, there is a link 
called computer replacement.  If you click that 
link and enter your computers 8 digit WOU number, 
you are then prompted to decide if you want a 
Windows or a Mac replacement. It is important that 
this request is submitted through your portal 
account so that the replacement is tied to you 
instead of another employee.

Let me know if you have trouble with that.

Thanks,
David
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Kyla Aitaro Dec 23, 2024 12:21 PM 
****This is an email****

Hello,

UCS staff informed me this month that I qualify 
for a computer upgrade. Considering t'is the 
season 🎄, and my current desktop computer is at 
times stubborn at starting up in the morning, I 
would like a new pc. 
This morning, and this happens a couple times a 
week or so - since the power outage a few weekends 
ago in fact - I get a message saying "no DP 
signal" after I turn on my desktop.  My monitors 
stay dark and there's no Windows. To restart, I 
unfortunately turn it off by holding the on/off 
button. The second launch is usually successful.

Thank you for following up, at your convenience. I 
am here until 4:45 pm today, at Bell 234, have 
time off during the President's gift days, and 
will be back in the office on 1/2/25.  

Happy Holidays,

Katrien

--
Katrien Cokeley (Vandegaer-Liboton)
Office Coordinator & Building Manager | College of 
Liberal Arts & Sciences - Dean's Office
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