Service Request Ticket

Service Request Information

CONTACT	Name	Cokeley, Katrien	Date	Jan 02, 2025 10:30 AM
	Department	College of Liberal Arts and Sciences	Phone	88017
	Location		Email	cokeleyk@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240056 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	DVNP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475008D	Location	Katrien Cokeley (replacing 20181081)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:41:8B:AC
	Wireless NIC	58:6D:67:90:CB:76

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jan 17, 2025 02:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Jan 17, 2025 02:20 PM	delivered	Add Attachment
Andrew Zhen	Jan 13, 2025 03:16 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 13, 2025 03:16 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jan 13, 2025 03:16 PM	**This is an email** Hi Andrew - That's exciting! I am available all day Friday, 1/17/25. Usually on lunch break from 12 to 1 PM. And I work from 7:30 am to 4:30 pm at BELL230. Feel free to stop by at your convenience! Thanks a bunch! Katrien	Add Attachment
Andrew Zhen	Jan 13, 2025 02:44 PM	**This is an outgoing email** Hi Katrien, I need some additional information regarding service request #85891 Description: new GFA for Katrien (GFA replacing W20181081) Your computer is ready to deliver. Are you available some time this week, Wednesday or Friday, for me to come set up the computer? Best, Andrew	Add Attachment Public
Andrew Zhen	Jan 13, 2025 02:12 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jan 13, 2025 02:12 PM	added admin rights, installed adobe, ran dell command updates and windows updates	Add Attachment
Joanie Kinnaman	Jan 02, 2025 10:30 AM	laptop 20240056 monitor 20240255	Add Attachment