Service Request Ticket - # 85894

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2025 02:18 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160182[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468849 Location DSPS Office printer

Model 4622/DT Hostname dsps-139.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.23 ***This printer is locked down by specific users*** Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C7:44

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 02, 2025 04:41 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
David Kunz Jan 02, 2025 04:41 PM 
I removed about 5 sheets of paper from the fuser. 
It said the fuser was still at 80% life left but 
the pressure roller looked a bit wrinkled. I 
tested a page and it worked fine but if it keeps 
jamming we should replace the fuser.
 Add Attachment
David Kunz Jan 02, 2025 02:31 PM 
Task reassigned to David Kunz.
 Add Attachment
John Rushing Jan 02, 2025 02:18 PM 
Hello,
I'm trying to print a BANNER report and my printer keeps saying "Registration Jam".
Can you help me with this? The WOU # is: 20160182[Edit Inv] 
Thank you,
Kathy
 Add Attachment