Service Request Ticket - # 85907

Service Request Information

CONTACT Name Espino Perez, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2025 01:35 PM
Department Behavioral Sciences/ Psychological Sciences Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190229[Edit Inv] (opens in a new window) Bldg/Room TODD 332
Service Tag B3H22X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. B3H22X2 Location Kathy Espino-Perez, NEW T/TT Psychology

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;

Wired NIC C8:F7:50:86:6C:D7


Wireless NIC DC:FB:48:CC:D2:1F

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Jun 03, 2025 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Jun 03, 2025 08:34 AM 
forgot to complete this
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Public
Tony Benedetti White Jan 08, 2025 04:45 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Jan 08, 2025 04:22 PM 
dropped off unifying reciever
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Tony Benedetti White Jan 06, 2025 05:04 PM 
unifying reciever is on the bottom right woden cubby 
next to tech desk
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Tony Benedetti White Jan 06, 2025 04:42 PM 
Restarted laptop, works now, user asked 
about a USB Logitech unifying receiver and 
a dock? Was told she was getting a dock
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Tony Benedetti White Jan 06, 2025 04:30 PM 
user called back and said its still doing the same 
thing and was told she was getting a unifying 
dock/reciever
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Kyla Aitaro Jan 03, 2025 01:35 PM 
user called reporting their computer not 
functioning. they turned the device on but nothing 
comes up, blank black screen. 

user has informed their department's admin 
assistant, tracy boyson, that techs are allowed to 
enter her office anytime to troubleshoot.
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