Service Request Ticket - # 85912

Service Request Information

CONTACT Name Dawson, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2025 04:24 PM
Department Natural Science/ Biology Phone 88891
Location Email dawsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240057[Edit Inv] (opens in a new window) Bldg/Room DFSC 118
Service Tag 64NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475003V Location Amy Dawson (replacing 20200270)

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:EC:09:DF


Wireless NIC 6C:2F:80:8D:D1:B9

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Feb 07, 2025 05:01 PM 
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Feb 07, 2025 05:01 PM 
done, helped install camtasia and shapelocker plus 
licensed
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Andrew Zhen Feb 07, 2025 12:30 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Andrew Zhen Feb 07, 2025 12:12 PM 
ns 001 location, moved appointment to 2:30 pm
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Ian Cooper Feb 05, 2025 01:26 PM 
Task reassigned to Andrew Zhen.
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Ian Cooper Feb 05, 2025 01:26 PM 
Set up on Friday 2/7/25 at 2pm
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Ian Cooper Feb 03, 2025 03:17 PM 
Sent another message out to try to schedule a delivery.
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Benjamin Pierce Jan 27, 2025 08:40 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Benjamin Pierce Jan 24, 2025 02:56 PM 
****This is an outgoing email****
Hi Amy,

I need some additional information regarding service request #85912

Description: new GFA for Amy Dawson replacing W20200270

Your set up is done and ready for someone to come set it up. When 
would be a good time for someone to come set it up?

Thanks

Ben
UCS
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Public
Ian Cooper Jan 21, 2025 11:33 AM 
Reached out to Amy to schedule setup
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Joanie Kinnaman Jan 03, 2025 04:24 PM 
laptop: 20240057[Edit Inv]
monitor: 20240257[Edit Inv]
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