Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Jan 06, 2025 12:31 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210249 (opens in a new window)	Bldg/Room	SSC 126
	Service Tag		Description	Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
	Serial No.	5AV337074	Location	Roseanna Garcia
	Model	6515DN	Hostname	tpsss-pencils
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:50:AD

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Jan 07, 2025 01:42 PM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Jan 07, 2025 01:42 PM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Jan 07, 2025 01:42 PM	self resolved does not function	Add Attachment
Andrew Zhen	Jan 06, 2025 01:37 PM	Task reassigned to Self Resolved.	Add Attachment
Allie Clark	Jan 06, 2025 01:02 PM	**This is an email** Hi Allie, It is working now. Please close the ticket. Thank you.	Add Attachment
Allie Clark	Jan 06, 2025 12:31 PM	**This is an email** Good morning! The scanner feature on the printer 20210249 (TPSSS-Pencils V) is not scanning. I am able to print though. Thank you.	Add Attachment