Service Request Ticket - # 85935

Service Request Ticket - # 85935

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mathis, Wesley	Date	Jan 06, 2025 12:41 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	89750
	Location		Email	mathisw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150676 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RNBJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNBJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:FB:C0

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 23, 2025 11:25 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 23, 2025 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Jan 14, 2025 09:24 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jan 14, 2025 09:22 AM	**This is an email** Good Morning Wesley, I took a look at your computer and I can’t get it to show me any menus to fix the problem. I’m guessing you’re experiencing a hard drive failure. Due to the age of this machine I would recommend requesting a replacement through portal. Once that’s done I can work on getting a machine set up for you. If you need assistance doing this please let me know -Brady	Add Attachment
Brady Parksion	Jan 14, 2025 09:20 AM	**This is an email** I am only in my office during office hours between noon and 2:00 on Mondays and Wednesdays. You're also more than welcome to let yourself into my office if you're able to do that. I suspect it's a major issue since my machine is telling me it can't find the hard drive. -Wesley	Add Attachment
Dyllan Coons	Jan 14, 2025 08:17 AM	I get out of class and will be in MASKKE at 10:30am Ill take a look then if no one else gets to it.	Add Attachment
David Kunz	Jan 13, 2025 04:30 PM	Hi Wesley, I see that your service ticket is still open and that Brady reached out earlier today. Did he get something scheduled with you yet? Thanks, David	Add Attachment
Brady Parksion	Jan 13, 2025 12:43 PM	**This is an outgoing email** Hi Wesley, I need some additional information regarding service request #85935 Description: Maaske 315 Wont Boot up. What is your availability this week for me to take a look at this issue? Thanks, -Brady University Computing Solutions	Add Attachment Public
Allie Clark	Jan 13, 2025 12:37 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Allie Clark	Jan 13, 2025 12:37 PM	**This is an email** Hello, I am still without a working computer in my office in Week 2. Can you PLEASE expedite this service request?	Add Attachment
Freya Raybold	Jan 08, 2025 11:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Freya Raybold	Jan 08, 2025 11:44 AM	**This is an email** Ok, I am usually only in my office during office hours from noon to 2:00 on Mondays and Thursdays. I'm hoping this problem can be resolved soon; it's kind of important. Best,	Add Attachment
Allie Clark	Jan 06, 2025 12:41 PM	**This is an email Hello, I've just returned to my office for the first time in months (parental leave) and my machine in Maaske 315 won't boot (pictures below). Can I please request service as soon as is possible? All the best, See attathed images*	Add Attachment IMG_2659.jpg IMG_2660.jpg