Service Request Ticket

Service Request Information

CONTACT	Name	Schade, Kennedy	Date	Jan 06, 2025 12:52 PM
	Department	Student Success & Advising Office	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211320 (opens in a new window)	Bldg/Room	SSC 228
	Service Tag		Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00BY	Location	Kennedy Schade
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:4F:8F
	Wireless NIC	7C:21:4A:C6:D0:A9

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jan 13, 2025 08:32 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 13, 2025 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Jan 13, 2025 08:32 AM	FIxed this last week when I finished setting up Success center back side	Add Attachment
Allie Clark	Jan 06, 2025 12:52 PM	**This is an email** This is Kennedy Schade with Student Success and Advising. I have recently had my computer setup moved from the Advising Center to the new Student Success Center -- everything is working well except for my computer webcam. My computer monitor has an integrated webcam which I use for Zoom meetings when my laptop is connected to my docking station but after the move the integrated webcam seems to not function and when trying to connect with Zoom or any other services that use a webcam, the system is trying to use my laptop webcam despite the laptop being closed and docked. Would someone be able to swing by sometime today to take a look and help troubleshoot? I can be free anytime after 9:30 AM and am also quite free tomorrow as well. I am in the New Student Success Center, second floor room 228. Thanks so much for the help!	Add Attachment