Service Request Ticket - # 85945

Service Request Ticket - # 85945

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Service Request Information

CONTACT	Name	Podratz, Trevor	Date	Jan 06, 2025 01:50 PM
	Department	Athletics	Phone	89235
	Location		Email	podratzt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190706 (opens in a new window)	Bldg/Room	JEN Baseball Office
	Service Tag	4DCJ513	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DCJ513	Location	Trevor Podratz
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:06:FD

TECHS	Submitted by	Freya Raybold	Contact	fraybold23@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 28, 2025 12:52 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 28, 2025 12:52 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 28, 2025 12:52 PM	Took hard drive out and put in NVME. Imaged. Brought back.	Add Attachment
Andrew Zhen	Jan 27, 2025 02:18 PM	added admin rights ready to go	Add Attachment
Dyllan Coons	Jan 23, 2025 01:55 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dyllan Coons	Jan 23, 2025 01:55 PM	Messaged him waiting on contact	Add Attachment
Ian Cooper	Jan 15, 2025 02:07 PM	Hey Trevor, So, David took a look at the computer I took in yesterday and found that part of the problem is it has a physical hard drive instead of an NvME. Another part of the problem is that there is not enough memory to do what we call imaging and so basically the memory gets filled up when we try to fix it's issues. David says that we can put in an NvME but your department will have to buy one (roughly $50). Is that something you guys can swing? We would need an index code to charge. -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Ian Cooper	Jan 14, 2025 01:18 PM	Task reassigned to UCS Tech.	Add Attachment
Ian Cooper	Jan 13, 2025 02:53 PM	Task reassigned to Ian Cooper.	Add Attachment
Mary Dycus	Jan 13, 2025 08:50 AM	**This is an email** Just saw the voicemail from Dylan, I will not be on campus today, is there anyway tomorrow around noon you or someone can come out to check on my computer at the baseball office? Trevor Podratz Recruiting Coordinator Western Oregon University Baseball 951-691-9378	Add Attachment
Dyllan Coons	Jan 13, 2025 08:37 AM	Left VM 1/13 it is IFC funded so a new computer has to be approved by their department but we can definitely try and fix it.	Add Attachment
Freya Raybold	Jan 06, 2025 01:50 PM	**This is an email** Hello, I emailed a few weeks back about issues regarding my computer. I am unable to get in and it keeps going to a blue screen. Is there anyway I can get a new computer or someone out here to look at it? Starting Monday the 6th I will be needing it and cannot afford to wait to have access to it. Thank you in advance. Best, Trevor Podratz Recruiting Coordinator Western Oregon University Baseball 951-691-9378	Add Attachment