Service Request Ticket - # 85953

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2025 02:28 PM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D

TECHS Submitted by Freya Raybold Contact fraybold23@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
David Kunz Jan 16, 2025 12:26 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 16, 2025 12:26 PM 
Hi Ben,

After reviewing your past tickets, I have decided 
to puush your replacement request through. We will 
contact you when it is ready to be set up for you.

Cheers,
David
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Brady Parksion Jan 14, 2025 08:37 AM 
****This is an email****
After looking into this a little more it might be best to request a 
new GFA device through portal. Your computer looks like it’s 
almost up for replacement anyway. If you need assistance doing 
this, I’d be happy to help.

Thanks,

-Brady
University Computing Solutions
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Brady Parksion Jan 09, 2025 08:47 AM 
****This is an email****
Sure the number is 20190150[Edit Inv].

Ben
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Brady Parksion Jan 08, 2025 10:13 AM 
****This is an outgoing email****
Hi Benjamin,

I need some additional information regarding service request 
#85953

Description: Computer screen is blacking out, even though it was 
previously repaired. Is requesting a replacement

I was looking at this ticket and noticed you would like to request a 
replacement. I don’t have a W# for the computer on the ticket 
currently. When you get a chance, could you supply this to me so I 
can see what is required for us to get a replacement going for you.

Thanks,

-Brady
University Computing Solutions
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Public
Benjamin Pierce Jan 07, 2025 03:44 PM 
Task reassigned to Brady Parksion.
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Dyllan Coons Jan 07, 2025 03:44 PM 
Task reassigned to Benjamin Pierce.
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Freya Raybold Jan 06, 2025 02:28 PM 
****This is an email****
Hi Dyllan,

Thanks for your work on my computer last month. 
Whatever you did seemed to help for a couple of 
weeks, but now the problem has returned and 
continues like before. The screen goes black 
several times per hour and sometimes stays black 
for several seconds. I'm afraid that won't work 
for the kind of work that I do. 

I'd like to move forward with ordering a 
replacement please.

Ben
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