Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Jan 06, 2025 02:29 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171060 (opens in a new window)	Bldg/Room	SSC 110
	Service Tag	CSCCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCCRP2	Location	Resource Area PC
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:A1

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 09, 2025 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Jan 09, 2025 04:31 PM	Ethernet port is patched and active.	Add Attachment
Nathan Sauer	Jan 09, 2025 10:59 AM	**This is an outgoing email** Hi Alexis, I need some additional information regarding service request #85954 Description: ethernet not connected Is this the computer in the DAS front porch area of the SSC? The service request said APSC 105, but I think that is because the location has not been updated. The contractor is currently adding some network cables to these front porch desks, so as soon as that is completed we can connect that other computer. I anticipate that they will be done by the end of the day today. Thanks, Nathan	Add Attachment Public
Nathan Sauer	Jan 09, 2025 10:56 AM	Task reassigned to Nathan Sauer.	Add Attachment
Michael Volkmann	Jan 06, 2025 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Allie Clark	Jan 06, 2025 02:29 PM	Room 105 The ethernet cable is not connected to the student resource computer in the lobby	Add Attachment