Service Request Ticket - # 85964

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2025 04:24 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210088[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 9G7M1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 9G7M1J3 Location Anna Rogers

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:30


Wireless NIC F4:7B:09:44:EE:31


TECHS Submitted by Freya Raybold Contact fraybold23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons Jan 23, 2025 11:48 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 23, 2025 11:48 AM
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Jan 13, 2025 10:17 AM
Task reassigned to UCS Tech.
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Dyllan Coons Jan 13, 2025 10:17 AM
Ignore last wrong SR 
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Dyllan Coons Jan 13, 2025 10:16 AM
Task reassigned to Michael Ellis.
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Dyllan Coons Jan 13, 2025 10:16 AM
IR-request@mail.wou.edu is the secondary account. 
Adeya is the IR director she should have access to 
manage this account and add/remove people. Also 
she wants the regular link for Secondary account. 
Sending to Ellis, told Adeya I would have some 
info for her by EOD really important SR for them.
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David Kunz Jan 07, 2025 09:15 AM
Priority changed from (1) Highest Priority to (3) Priority.
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David Kunz Jan 07, 2025 09:15 AM
I sent a text to Anna letting her know she needs to 
contact HR. Michael Volkmann received a request to 
remove the account in June 2024 but never received a 
request to reinstate it.
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Tony Benedetti White Jan 06, 2025 05:00 PM
Contact changed from Dianna Rogers to Faculty/Staff New.
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Tony Benedetti White Jan 06, 2025 05:00 PM
*Anna Rogers, student user is arogers19
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Tony Benedetti White Jan 06, 2025 04:58 PM
text preferred but call is fine as well, phone 
number is 9712396976
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Freya Raybold Jan 06, 2025 04:24 PM
Can't log in to portal. Has tried to reset but 
says it responds as if she is a student/ doesn't 
recognize that she is faculty.

She has classes starting today and cannot access 
anything.

Dianna Rogers, rogersa@wou.edu 
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