Service Request Ticket - # 85973

Service Request Information

CONTACT Name Perry, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2025 02:28 PM
Department Abby’s House Phone 89657
Location Email perryk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160930[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag 1565LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1565LH2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0C:63

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 14, 2025 03:39 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 14, 2025 03:39 PM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Jan 14, 2025 03:39 PM 
This is being fixed because it had a virus issue.
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Brady Parksion Jan 08, 2025 10:50 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Jan 08, 2025 10:50 AM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding service request 
#85973

Description: Computer not turning on

I was looking at this ticket, are you available for me to stop by and 
take a look at this issue?

Thanks,

-Brady
University Computing Solutions
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Public
Abigail Ratliff Jan 07, 2025 02:28 PM 
Computer not turning on, tried restarting. It says 
power mode for a while but than turns off again.
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