Service Request Ticket

Service Request Information

CONTACT	Name	Killip, Laura	Date	Jan 07, 2025 02:49 PM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	killipl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200802 (opens in a new window)	Bldg/Room	RA 101
	Service Tag		Description	Apple 13-inch MabBook Air with M1 chip
	Serial No.	FVFFJLCHQ6L7	Location	Laura Killip
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	1C:91:80:BF:DE:98
	Bluetooth NIC	1C:91:80:C2:D8:C0

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
UCS SRD			Email Public
Entered by	Date	Memo
Abigail Ratliff	Jan 07, 2025 02:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Abigail Ratliff	Jan 07, 2025 02:51 PM	**This is an email** thanks! - Laura	Add Attachment
Abigail Ratliff	Jan 07, 2025 02:51 PM	**This is an email** Hello Laura, I attached a link with instructions on signing in. When signing in use username@wou.edu. Hope this helps, Abigail	Add Attachment
Abigail Ratliff	Jan 07, 2025 02:49 PM	**This is an email** Hiya! We have a new (this term only) faculty member who is asking how to access adobe. I can't remember if WOU has, like, blanket access to adobe with the wou sign on or if we have to buy seats for each staff or faculty member who needs to use the software. I'm mostly figuring out if the next step is showing them how to download creative cloud, or looking for budget to buy them an account. Thank You, Laura	Add Attachment