Service Request Ticket - # 86016

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2025 03:06 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190710[Edit Inv] (opens in a new window) Bldg/Room AD 305
Service Tag 4DBYH03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4DBYH03 Location Student Front Desk HR #1

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:81:FD:0C

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 14, 2025 03:39 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 14, 2025 03:39 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 14, 2025 03:39 PM 
INstalled computer and updated inventory.
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Dyllan Coons Jan 14, 2025 01:15 PM 
Ok so weird situation Nathan basically agreed to 
leave the desktops there while they hired new 
staff. So we are going to give Anna Cottom a GFA 
pool laptop. She already has drives so we will 
move over her thing in AD.
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Allie Clark Jan 08, 2025 03:06 PM 
****This is an email****
We have a new classified staff person that started 
in December in the COE Dean's Office.  She does 
not have the computer replacement prompt on her 
Portal to request a replacement computer.  She 
currently is using a  PC desktop (20190710[Edit Inv].)  We 
would like to have this computer replaced with a 
PC laptop.  The employee is Anna Cottom and she is 
cc'd on this email.

Thank you,

Tiffany
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