Service Request Ticket - # 86040

Service Request Information

CONTACT Name Hang, Holly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2025 02:09 PM
Department Creative Arts/Music Phone
Location Email hangh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20240006[Edit Inv] (opens in a new window) Bldg/Room APSC 232
Service Tag 1MD1093 Description Dell 24 Video Conferencing Monitor C2422HE
Serial No. CN0K8N80WSL00193CD8L Location Holly Hang

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public

Entered by Date Memo
Brady Parksion Jan 14, 2025 12:55 PM
Status changed from (1) Pending to (5) Completed
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Brady Parksion Jan 14, 2025 12:55 PM
Task reassigned to Ian Cooper.
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Brady Parksion Jan 14, 2025 12:55 PM
Computer needed to allow the monitor to connect. Log in first then 
plug in display if it happens again.
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Ian Cooper Jan 14, 2025 11:44 AM
Task reassigned to Brady Parksion.
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Ian Cooper Jan 13, 2025 12:45 PM
Task reassigned to Ian Cooper.
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Ian Cooper Jan 13, 2025 12:45 PM
Reached out to schedule. 
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Mary Dycus Jan 09, 2025 02:09 PM
****This is an email****
Hello, 

No, it just won't response. It is completed frozen 
on the screen. 

Ling (Holly) Hang, MM
https://linghollyhang.com
Adjunct Professor of Clarinet 
-Western Oregon University (Office: APSC 232)
-Chemeketa Community College
-Corban University
Performing Artist at Backun Musical Services
Endorsing Artist at D'Addario
Pronouns: she, her, hers
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Mary Dycus Jan 09, 2025 02:09 PM
Good afternoon Holly, 

Are there any error messages that are popping up? 

Best,
Mary 
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Mary Dycus Jan 09, 2025 02:09 PM
Hello, 

My V# is V00378080, and the monitor connected to 
my laptop is not responding. It won't detect the 
keyboard and mouse. I am in my office, ASPC 232, 
both Tuesday and Thursday. Could you come over to 
see if my setup has any problems? Thank you! 


Ling (Holly) Hang, MM
https://linghollyhang.com
Adjunct Professor of Clarinet 
-Western Oregon University (Office: APSC 232)
-Chemeketa Community College
-Corban University
Performing Artist at Backun Musical Services
Endorsing Artist at D'Addario
Pronouns: she, her, hers
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